Refund & Cancellation Policy

• ▪You can cancel at any time from your billing portal or by emailing support@crystalbball123.shop.
• ▪When you cancel, your plan stays active until the end of the current paid period; it simply does not renew.
• ▪After the period ends you move to the free Peek tier and keep access to any Dispatch Packs you already exported.

Monthly and yearly subscriptions renew automatically until cancelled. We send a receipt for each charge. Cancel before your renewal date to avoid the next charge.

• ▪Because the service delivers digital output immediately, monthly fees are generally non-refundable once the period has begun.
• ▪Unused monthly allowance is not refundable and does not roll over.
• ▪If a generated plan, visual or reel is unsatisfactory, we will first re-generate it for you at no cost.
• ▪If you were charged in error, charged after a valid cancellation, or the service was materially unavailable, contact us within 14 days for a pro-rata or full refund at our discretion.

Annual plans may be cancelled at any time to stop future renewals. Mid-term refunds of an annual plan are considered case by case where required by law or for material service failure.

Email support@crystalbball123.shop with your account email and the charge date. We aim to respond within one business day and to process approved refunds to your original payment method via Stripe within 5–10 business days.

CRYSTALBALL123 LTD · support@crystalbball123.shop · +44 7364811640 · 3 The Stables, Monifieth, Dundee, Scotland, DD5 4GB. Governing law: England and Wales.